Frequently Asked Questions

A consultation is an important part of my process because it gives us both time to gather information about each other before we commit to working together.

Understanding the areas you want to focus on and what your vision & goals are needs discussion at a high level. It’s also a good time to explain what I can offer and make sure manage your expectations.

And most importantly make sure we are a good fit for each other.

Why is this important? 

As a Professional Organizer I recognize I’m entering into your personal space which is a vulnerable act; so making sure you feel comfortable with me being present and you understand how I work will help our collaboration progress and complete a successful project.

I will work anywhere my clients need me and have been hired to fly to other states depending on the project.

This is something we can discuss during our consultation.

I work and will travel to most of the Bay Area and Southern California.

Each project varies based on the room's size and its current condition. Typically, I operate between 9:00 AM and 4:00 PM depending on location, and I can usually finish most spaces within that timeframe. However, larger projects like kitchens, offices, garages, or highly cluttered areas might extend beyond a single day. Our consultation time will help figure out how much time is need and how we want to structure our time together.

If a session is cancelled with less than 48 hour notice, it will be a $150 charge. I understand that things come up and I will do my absolute best to re-schedule you as soon as possible. I am currently booking 1-2 months in advanced so it may be a wait to get you back on the schedule. It takes time and preparation to get ready for each unique space including pre-purchasing products and storage solutions. A last minute cancellation does make it difficult to immediately take on another client in your place. The earlier you can reach out to reschedule, the better.

Apart from a light cleaning off the shelves, dusting, and a quick vacuum in the areas we are organizing, we do not provide housekeeping services at The OM. If you need a deep house clean, let me know and I can help find that service for you through my network.

This is where a consultation, whether virtual or in person, comes in handy. We'll chat about your requirements, and determine what's most important to you and prioritize any critical items. We'll tackle One space at a time and I’ll help guide where we will begin.

We might begin with one room and then decide to tackle more – that's completely fine!

Each request is distinct, but for most add-ons, a new project package would be necessary. I customize each package to address the scope of work, and in many cases, I'll need to evaluate the time and effort required for the additional focus areas.

100% privacy is extremely important when working with clients. I will always ask for permission for the following and completely understand if it’s a no. It will also be in our initial contract.

• Can I take before and after photos and use it on my website or social media sites?

• Can I take a video or do a time-lapse?

• If you give me a review can I use your real name?

This is 100% judgment free zone here! I’m here to help. And honestly, there isn’t a thing you have in your house that would shock me. I come from a loving family that were mega hoarders so your cluttered closet is no big deal.

Occasionally there may be seasonal booking specials. However I like to give discounts for referrals to the new client and one that referred!

I'll take away any donation items (within reason) during and at the end of our project. I like to collaborate with local charities, consignment stores and the community to ensure your items find good homes.

If you have a substantial amount of items to purge, I can assist in coordinating a removal service to be delivered to your house.

I book between the hours of 9 and 4, however, most sessions do not last longer than 5 hours as productivity drops off when fatigue sets in. I want to ensure that my clients get the most out of their scheduled sessions including the sharpness of the organizers brain!

It varies from project to project, but generally, I tend to work independently. Organizing spaces like pantries, kitchens, and linen closets is typically straightforward as they contain fewer sentimental items that require decision-making.

For personal closets and offices, I might require some input from you to decide what to keep or donate. Alternatively, I can create small piles for your review and final decisions before our next session.

It's a bit of a mixed answer, as it largely depends on the specific project and its current condition.

To make a genuine improvement in your home, the initial step typically involves decluttering. However, I'll never pressure a client into parting with something they're not ready to let go of.

It depends on time and budget of the project so honestly all over. It can be time-consuming to locate the right items, and occasionally restocking can present challenges, but I do my best to ensure I have an enough supply of products when I prepare for your space.